Service Consultant

Company Name:
Penske Motor Group owns and operates premier automotive dealerships in California including Longo Lexus, Longo Toyota, Scion, Lexus of Stevens Creek, & RAB Motors.
At Penske Motor Group, we recognize that our team members are our greatest resource. The efforts of talented and skilled people at all our dealerships have made, and continue to make, our success possible. We maintain long lasting relationships with our guests. We continue to grow our business and get better every day, as individuals and as teams. As a result, we are dedicated to attracting, developing, and retaining exceptional people who share our vision of providing the highest quality service to create lifetime guests.
Our Team Members are the face of Penske Motor Group and each one is committed to delivering a world-class experience for our guests every day.
Creating "lifetime guests" is the hallmark of our business operations.
e look for individuals who exemplify our Team values: Integrity, Teamwork, Accountability and Honest Communication.
The Service Consultant is responsible for promoting vehicle repair service sales and being the liaison between the guest and dealership on all vehicle repair activities.
Essential Duties
include the following. Other duties and responsibilities may be assigned.
Promotes service sales through communication of information to guests on maintenance and repair needs that are identified during the service appointment process.
Managers the vehicle service repair process from the moment guest arrives at the drive, to when the vehicle is being repaired, until the vehicle is returned to the guest.
Offers logical diagnostic services or repairs to satisfy guests concerns on their vehicles.
Present a service menu of recommended maintenance services to service guests.
Promotes the sales of and provides estimates for labor, parts, and accessories.
Provides a complete and accurate written cost estimate for labor and parts, provided by the technician.
Properly, thoroughly, and legibly writes repair orders for all guest serviced.
Carefully inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Maintain communication with guests regarding any changes in the estimate and/or promised time.
Maintains communication with the Parts department and technical staff regarding job status and changes.
Remains continuously posted on the shop's workload to determine the kind of work the shop can quickly accommodate.
Advises guests on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Answers guest questions over the phone, Internet, and in person.
Makes policy adjustments within the guidelines and budgets established by management.
Performs other specific administrative functions as directed by service management.
Achieves the production and guest satisfaction objectives set by management.
Maintains assigned workspace in an organized
and clean manner.
Maintains a professional appearance at all times.
Maintains high ethical standards in all actions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:
A high school diploma or equivalent; Associate's degree (A. A.) or equivalent from two-year college or technical school desired;
Minimum of two (2) years of automotive diagnostic experience;
Knowledge of vehicle products and warranties; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and there application;
Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; coordinate activities with other employees; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment.
Must have a valid sales driver's license and maintain an acceptable and safe driving record.
Benefits Offered:
Competitive Wages
Training and Advancement Opportunities
Health, Dental and Vision Insurance
401K with Company Match
Tuition Reimbursement
Employee Referral Bonus Program
Company and Corporate Partner Discounts
Employee Assistance Program
Wellness Program & Wellness Coach
Fitness Center Programs
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