IFM Regional Manager
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.
We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
This position is a key leader on the Account core team who is responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management, and Occupancy Planning functions in Southern CA and Utah.
This individual will ensure all contract deliverables are met or exceeded, including operational up time, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.
Main Roles and ResponsibilitiesCoordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's assets; Inspect properties as needed to determine condition and extent of service requiredSingle point-of-contact for all regional service deliveryPursues everything with enthusiasm / energy, drive and a need to finishPromote a consistent service delivery across the account by partnering with the other HRPM'sAccountable for regional portfolio financial performance and adherence to budgetsDevelop and manage annual operating and capital expense (APP) budgets; Provide variance analysis and explanations to client using JLL reporting tools.
Provides organizational guidance to the regional delivery teams within the Well Fargo portfolioAligns the regional goals and objective with the CPG strategic objectivesThoroughly and critically assesses direct reports through a top-grading process to ensure right person / right roleMotivational leadership to inspire teams to focus on service delivery excellence and innovationJLL regional relationship management leader with regional business unitsDevelop property specific multi-year capital improvement project plans; Manage the process and projects to complete projects approved by the clientManage third-party contractors/vendors engaged in operating and maintaining propertiesTeam with Strategic Sourcing Director to bid and contract for scheduled and operational maintenance and project servicesTransform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is high efficient and effectivePrimary interface with client representatives.
Collaborate to determine client expectations.
Ensures delivery of committed services and overall satisfaction with JLL performanceDemonstrate leadership, responsiveness and creativity in finding solutions for service deliveryLeads the facility organization to perform in accordance with the Service Level Agreements, achieve the Key Performance Indicators and score 95% or better on client satisfaction surveysAdminister contract services including all major facilities operations such as management services, building maintenance operations, janitorial, grounds, security, moves, mail services food service, employee services and soft (office) services applicable at assigned sites.
Ensures reliability of building infrastructure supporting operations by completing preventive maintenance (100% on time) and reactive work orders (95% on time)Ensure properties in the regional portfolio pass the JLL management, operations and financial auditsMeet facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operationsWork with strategic sourcing professionals to identify cost savings opportunities and support their contracting effortsWork with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
QualificationsBachelor's degree or equivalentMinimum 10 years of industry experience either in the corporate environment, as a third party service provider, or consultantMaintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveysExperience working in union environments and with union work rulesWork experience in Facilities Management with business emphasisEnsure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentalityDrive superior performance through excellent people managementInterface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practicesDeliver on regional/site/SBG operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribedEnsure understanding of contract requirements across the organizationEngage with individual sites to drive savings initiatives and keep savings tracker updated with all proper documentationDrive Energy savings and accurate energy data through PEERs, leveraging site teamsAchieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual KPI goalsStrong financial acumen with background in successfully managing P&L outcomesWorking knowledge of skilled trades and building-related systemsDemonstrated safety leadershipFamiliar with project delivery process and capital planning functionsAny and all other duties and tasks assigned.
Estimated compensation for this position is:
130,000.
00 - 160,000.
00 USDThe pay range listed is a total compensation range including bonus, if applicable.
The provided range is an estimate and not guaranteed.
An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
Hybrid -El Monte, CAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.
We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits may include:
401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysFlexible and Remote Work Arrangements may be availableAbout JLL -For over 200 years, JLL (NYSE:
JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
A Fortune 500 company with annual revenue of $20.
9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.
For further information, visit jll.
com.
JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19.
If required, you'll be asked to provide proof that you're fully vaccinated upon your start date.
You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.
g.
, Pfizer or Moderna) or two weeks after a single-dose vaccine (e.
g.
, Johnson & Johnson/Janssen).
Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Recommended Skills Sales Tax Business Planning Partnerships Revenues Value (Economy) Entrepreneurship Estimated Salary: $20 to $28 per hour based on qualifications.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.
We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
This position is a key leader on the Account core team who is responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management, and Occupancy Planning functions in Southern CA and Utah.
This individual will ensure all contract deliverables are met or exceeded, including operational up time, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.
Main Roles and ResponsibilitiesCoordinate the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's assets; Inspect properties as needed to determine condition and extent of service requiredSingle point-of-contact for all regional service deliveryPursues everything with enthusiasm / energy, drive and a need to finishPromote a consistent service delivery across the account by partnering with the other HRPM'sAccountable for regional portfolio financial performance and adherence to budgetsDevelop and manage annual operating and capital expense (APP) budgets; Provide variance analysis and explanations to client using JLL reporting tools.
Provides organizational guidance to the regional delivery teams within the Well Fargo portfolioAligns the regional goals and objective with the CPG strategic objectivesThoroughly and critically assesses direct reports through a top-grading process to ensure right person / right roleMotivational leadership to inspire teams to focus on service delivery excellence and innovationJLL regional relationship management leader with regional business unitsDevelop property specific multi-year capital improvement project plans; Manage the process and projects to complete projects approved by the clientManage third-party contractors/vendors engaged in operating and maintaining propertiesTeam with Strategic Sourcing Director to bid and contract for scheduled and operational maintenance and project servicesTransform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is high efficient and effectivePrimary interface with client representatives.
Collaborate to determine client expectations.
Ensures delivery of committed services and overall satisfaction with JLL performanceDemonstrate leadership, responsiveness and creativity in finding solutions for service deliveryLeads the facility organization to perform in accordance with the Service Level Agreements, achieve the Key Performance Indicators and score 95% or better on client satisfaction surveysAdminister contract services including all major facilities operations such as management services, building maintenance operations, janitorial, grounds, security, moves, mail services food service, employee services and soft (office) services applicable at assigned sites.
Ensures reliability of building infrastructure supporting operations by completing preventive maintenance (100% on time) and reactive work orders (95% on time)Ensure properties in the regional portfolio pass the JLL management, operations and financial auditsMeet facility specific cost savings targets to contribute to the account achieving significant savings in year one and two of outsourced operationsWork with strategic sourcing professionals to identify cost savings opportunities and support their contracting effortsWork with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
QualificationsBachelor's degree or equivalentMinimum 10 years of industry experience either in the corporate environment, as a third party service provider, or consultantMaintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveysExperience working in union environments and with union work rulesWork experience in Facilities Management with business emphasisEnsure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentalityDrive superior performance through excellent people managementInterface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practicesDeliver on regional/site/SBG operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets, and monthly/quarterly budget adherence targets as prescribedEnsure understanding of contract requirements across the organizationEngage with individual sites to drive savings initiatives and keep savings tracker updated with all proper documentationDrive Energy savings and accurate energy data through PEERs, leveraging site teamsAchieve contractual requirements and account annual goals including but not limited to work order management metrics and all contractual KPI goalsStrong financial acumen with background in successfully managing P&L outcomesWorking knowledge of skilled trades and building-related systemsDemonstrated safety leadershipFamiliar with project delivery process and capital planning functionsAny and all other duties and tasks assigned.
Estimated compensation for this position is:
130,000.
00 - 160,000.
00 USDThe pay range listed is a total compensation range including bonus, if applicable.
The provided range is an estimate and not guaranteed.
An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
Hybrid -El Monte, CAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.
We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
Some of these benefits may include:
401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysFlexible and Remote Work Arrangements may be availableAbout JLL -For over 200 years, JLL (NYSE:
JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.
A Fortune 500 company with annual revenue of $20.
9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise.
Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY.
JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.
For further information, visit jll.
com.
JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19.
If required, you'll be asked to provide proof that you're fully vaccinated upon your start date.
You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.
g.
, Pfizer or Moderna) or two weeks after a single-dose vaccine (e.
g.
, Johnson & Johnson/Janssen).
Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.
Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Recommended Skills Sales Tax Business Planning Partnerships Revenues Value (Economy) Entrepreneurship Estimated Salary: $20 to $28 per hour based on qualifications.
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