Customer Service Associate
Maplevilles Maplevilles El Monte, CA El Monte, CA Full-time Full-time From $20 an hour From $20 an hour 21 hours ago 21 hours ago 21 hours ago We are looking for a customer service representative.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
They love to talk.
Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for you.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Manage all of incoming calls Process customer orders daily Generate sales leads Work with freight carriers to book customer shipments and provide quotes Build sustainable relationships and trust with customer accounts through open and interactive communication Assist walk in customers as needed/ Back up sales team Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Invoice sales orders for shipping Create RMAs (return & warranty requests) for clients and communicate effectively trough the process Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) matching Employee discount Health insurance Paid time off Shift:
Day shift Weekly day range:
Monday to Friday Ability to commute/relocate:
El Monte, CA 91733:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers.
They're patient, empathetic, and passionately communicative.
They love to talk.
Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Customer feedback is priceless, and these CSRs can gather that for you.
Problem-solving comes naturally to customer care specialists.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Manage all of incoming calls Process customer orders daily Generate sales leads Work with freight carriers to book customer shipments and provide quotes Build sustainable relationships and trust with customer accounts through open and interactive communication Assist walk in customers as needed/ Back up sales team Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Invoice sales orders for shipping Create RMAs (return & warranty requests) for clients and communicate effectively trough the process Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type:
Full-time Pay:
From $20.
00 per hour
Benefits:
401(k) matching Employee discount Health insurance Paid time off Shift:
Day shift Weekly day range:
Monday to Friday Ability to commute/relocate:
El Monte, CA 91733:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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