Customer Support Specialist (PT Work From Home)
Customer Service Rep / 100% Remote - Anywhere in U.
S.
/ Up to $20 per hour / Medical, Dental and Vision / 401k / Tuesday - Thursday (8AM-5PM PST) - As a Customer Support Specialist you'll:
Help manage the pipeline of inbound inquiries, solving 50-60 tickets per day while ensuring SLAs are met on time; Participate in proactive customer outreach programs with a focus on reducing customer issues over time; Organize and keep track of internal procedures to facilitate scale; Effectively communicate with our internal teams and customers to gather all information necessary to successfully support customers on the Truework platform; Raise issues to the appropriate supervisor when confusing or ambiguous information is discovered; Understand the nuances of income and employment verification to continually improve the process or identify bottlenecks; Self-manage workload throughout the day to accommodate high incoming volume via phone, email, and chat; Think outside of the box to provide simple solutions to complex problemsHiring Fast >> Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
S.
/ Up to $20 per hour / Medical, Dental and Vision / 401k / Tuesday - Thursday (8AM-5PM PST) - As a Customer Support Specialist you'll:
Help manage the pipeline of inbound inquiries, solving 50-60 tickets per day while ensuring SLAs are met on time; Participate in proactive customer outreach programs with a focus on reducing customer issues over time; Organize and keep track of internal procedures to facilitate scale; Effectively communicate with our internal teams and customers to gather all information necessary to successfully support customers on the Truework platform; Raise issues to the appropriate supervisor when confusing or ambiguous information is discovered; Understand the nuances of income and employment verification to continually improve the process or identify bottlenecks; Self-manage workload throughout the day to accommodate high incoming volume via phone, email, and chat; Think outside of the box to provide simple solutions to complex problemsHiring Fast >> Recommended Skills Technical Support Desktop Support Computer Hardware Help Desk Support Microsoft Windows Xp Peripheral Estimated Salary: $20 to $28 per hour based on qualifications.
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